Your Loyalty bonus can boost your faucet rolls by up to 100%, and it's intended to reward our most faithful members! If you make a claim during the 24 hour period of a UTC day, your Loyalty will increase by 1% up to a max of 100%. If you do not make a claim during that time period, your Loyalty will reset. If your Loyalty did reset, it was because you missed that 24 hour period. That's how it's supposed to work, and we can not change it.