Quick Answers

Articles with quick answers to common questions.

I want to change my email
Currently, we can not change your email address, as that would be exploitable by someone trying to steal your account. We will, however, be adding the ...
Sun, 4 Nov, 2018 at 3:16 AM
I can't sell my gems
If you receive a warning about selling Gems at a reasonable price, you're encountering a security check. Please open a ticket and our support agents wi...
Sun, 4 Nov, 2018 at 3:18 AM
There's a security block on my withdrawal
If you receive a warning that there is a security block when you try to withdraw, you're encountering a security check. Please open a ticket and our su...
Sun, 4 Nov, 2018 at 3:19 AM
I don't see my gem listing
All unsold Gem listings expire after 36 hours, when your Gems will be automatically returned to your inventory. If your Gems haven't been returned ...
Sun, 4 Nov, 2018 at 3:31 AM
I can't enter my payment address on the withdrawal page
There is an issue with the Edge browser, Internet Explorer, and the Yandex browser that interferes with our withdrawal form. It prevents your Bitcoin addres...
Sun, 4 Nov, 2018 at 3:49 AM
I have a chargeback or reversal from MinuteStaff
MinuteStaff routinely audits their activity. Our understanding is that when they detect something in your activity they believe violates their terms of servi...
Sun, 4 Nov, 2018 at 4:07 AM
Why can't I use VPN?
Our terms of service prohibit the use of VPNs, proxies, or other methods that obfuscate your IP address. Our offerwalls' terms of service do the same. ...
Sun, 4 Nov, 2018 at 8:36 PM
How much are Coins worth?
On Cointiply you earn Coins. Those Coins are tied to the U.S. dollar. The number of satoshis your Coins are worth goes up when the price of Bitcoin goes do...
Sun, 4 Nov, 2018 at 8:39 PM
Why am I losing satoshis?
On Cointiply you earn Coins. Those Coins are tied to the U.S. dollar. The number of satoshis your Coins are worth goes up when the price of Bitcoin goes do...
Sun, 4 Nov, 2018 at 8:40 PM
Can I change my username?
Currently, we are happy to change common names so that people are more easily identified in our chat room. To change your user name, open a ticket. Be sure ...
Sun, 4 Nov, 2018 at 8:57 PM